All ICELAND coolers are warranted against defects in material and workmanship for the entire lifetime of the product. Our warranty does not apply to damage caused by negligence, misuse, fire, personal modifications or commercial usage. Accidental or normal wear and tear is not warranted including scratches, dents, chips or discoloration due to usage or sunlight. Plastics regularly expand and contract given environmental conditions. Slight lid warping may occur and is not covered under warranty unless performance of the cooler is materially impacted.
This warranty applies only to the original owner. This warranty is void if the product is used commercially, structurally altered or subjected to stress beyond the physical limits of the materials used in the body or components, or is damaged as a result of abnormal use. Normal wear and tear is not warrantied.
ICELAND LLC's sole obligation in the event of such defects during this period is to repair or replace the defective part or product with a comparable part or product at ICELAND LLC's sole discretion. Except for such repair or replacement, the sale, processing or other handling of this product is without warranty, condition or other liability even though the defect or loss is caused by negligence or other fault. Damage resulting from use, accident, or normal wear and tear is not covered by this or any warranty. ICELAND LLC assumes no liability for any accident, injury, death, loss, or other claim related to or resulting from the use of this product. In no event shall ICELAND LLC be liable for incidental or consequential damages relating to or resulting from the use of this product or any of its parts. Replacement of parts and/or products under this warranty are subject to shipping, handling, replacement and/or restocking fees and will be collected prior to shipping. You will be responsible for arranging for the return shipping costs for all warranty claims.
ICELAND LLC reserves the right to change our products design without incurring any obligations to incorporate such changes into any products repaired or replaced under this warranty.
Damaged products must be returned directly to ICELAND LLC within 30 days of the original receipt, in the original box or adequate cardboard packaging, freight prepaid. Please include a copy of the original sales receipt and the Return Authorization Number (RMA#) with the product.
How to File a Warranty Claim
ICELAND will replace manufacturing defects that are covered by our warranty.
Before sending your product to ICELAND, please submit a warranty claim by emailing the following information to warranty
- First and last name
- Email address
- Phone number
- Model number and color of product
- Reason for warranty claim request
- Date of purchase
- PDF or photo copy of original receipt
- Color photo showing warranty issue
- Ship-to address to return repaired / replacement product
ICELAND LLC will gather more information if necessary, and validate your request. If our Customer Support Team determines that your problem qualifies under warranty coverage, you will be given a Return Merchandise Authorization Number (RMA#).
Once your claim has been authorized, package your product in accordance with your shipper’s policies and write your RMA number on the outside of the box and send your product to the following location:
- ICELAND LLC
- Warranty Returns
- 242 Butternut St Abilene, TX 79602
We will inspect the product and repair or replace, at our option, any product determined by ICELAND LLC to be a manufacturer’s defect.